Shipping & Collection
Shipping & Collection
We offer free delivery on all UK orders over £30
We will normally dispatch your order the same day, if the item is in stock and the order is placed before 12pm.
ROYAL MAIL (UK)
We offer free postage on absolutely all UK orders over £30. Any orders under £30 will be charged £3.00 for postage. Orders placed with Steffans Jewellers will be dispatched using a Royal Mail recorded service with an expected delivery after shipping of 3-5 working days; please note this will require a signature to confirm receipt of the order. If you are unavailable when your order is being delivered the Royal Mail will leave an Attempted Delivery Card so you can arrange either a redelivery or to collect the order from your nearest sorting office.
EXPRESS DELIVERY (UK)
If you're in a hurry, we also offer a 1-2 working day delivery service. This is guaranteed for the next working day providing the order is placed before 12pm. The cost of this is £6.50.
As per UK orders, all orders are normally dispatched the same day, if the item is in stock and the order is placed before 12pm.
We use Royal Mail's Airsure service for all international deliveries. International shipping usually takes approximately 10 days.
Please Note: All international deliveries will require a signature upon delivery to verify receipt of the goods. Once signed for, Steffans takes no responsibility for damages or faults with goods that have been signed for, so please check the condition of your delivery and that the items are correct before signing for the goods and accepting the delivery.
Shipping on all orders to countries within the EU are charged at a flat rate of £7.95, some larger packages may require a small surcharge.
USA & CANADA
Shipping on all orders to the USA & Canada are charged at a flat rate of £15, some larger packages may require a small surcharge.
REST OF THE WORLD
Shipping on all orders to all other countries are charged at a flat rate of £15, some larger packages may require a small surcharge.
COLLECTION IN STORE
If you would prefer, you can choose to collect your order from one of our Steffans stores. Your order can be dispatched to STEFFANS Northampton or STEFFANS Market Harborough for collection. You must bring a copy of your order, paper or electronic and photographic identification with you (i.e. drivers licence or passport), along with proof of address.
HOW WILL I KNOW WHEN MY ORDER IS READY TO COLLECT?
You will be contacted by either text, call or email depending on how you want to be informed.
WHEN CAN I COLLECT MY ORDER?
Collection is only available during shop opening times. Please see our store page for more details.
Please allow 24 hours from the time your order was placed to when it will be available for collection, so your order can be beautifully gift wrapped with the love and attention it deserves. Gift wrapping is free, it's part of the service.